Master conflict - deal with anger in small doses, engage dissidents, and avoid needless power struggle.
Conflict is big problrem in the organization, but inevitable. Managing conflict will be the key factor especially under the critical situation. Conflict will make the situation more stressful, and less productivity. But the important point is avoiding conflict is not problem-solving. MANAGING is the solution of conflict. What this means is conflict is the difference of the opinion. Avoiding conflict is neglecting other opinion and never solve radical cause. Never neglecting and facing it is the most respectable atitude toward other opinion. Difference in opinion can be happen since each people have different way of thinking.
Then how we solve conflict? First, you must identify the cause of conflict. Before you identify it, you cannot do anything. Second, find the common goal. If we have the same aim, corporation will be promoted. Try to make win-win situation. If people can get result or reward, they are less dissatisfied. Dissatisfication makes conflict worse and worse. Facing to negative feeling will be profit to the organization.
To solve conflict, never waste unneeded energy. Soving conflict by the easiest way is the most important. Since people are under deadly condition, they do not have eccess energy to waste on conflict. Problem-solving ability is needed for team executive.
Hi Hiromi
返信削除Thanks for posting sections of your paper and especially your comments on Ch. 7, which I appreciate because it shows you are reading the book! I like the part about not wasting energy on conflict. This is easy to forget. Use energy to resolve the conflict, but then make sure no more energy is spent on it, I say.